Privacy Policy

All information we gather is confidential and purely to understand the client’s history as it pertains to the therapy they require.

48 Hour Cancellation, Late, & Rescheduling Policy

At Adirondack Salt Cave Halotherapy and Wellness Center, we value both our clients’ time and our therapists’ schedules.
To ensure availability for all clients and to support our wellness professionals, we kindly ask that any appointment changes be made at least 48 hours prior to your scheduled appointment time.
Cancellation & Rescheduling

  • Appointments canceled or rescheduled with 48 or more hours notice will not incur any fees.
  • Appointments canceled, rescheduled, or missed with less than 48 hours’ notice may be subject to a cancellation fee of up to 100% of the full-service amount charged to the payment method on record (credit card, gift certificate or account).
  • Clients who do not arrive for their scheduled appointment without notice will be considered a no-show and may be charged the full-service amount charged to the payment method on record (credit card, gift certificate or account).

Therapist Emergency
Occasionally, unforeseen circumstances may require a therapist to cancel or reschedule an appointment. These circumstances may include:

  • Personal illness
  • Family emergencies
  • Severe weather conditions
  • Situations beyond the therapist’s control

If this occurs:

  • Clients will be notified as soon as possible
  • Every effort will be made to reschedule the appointment at the earliest convenient time or provide another therapist, with the client’s approval
  • Any prepaid services will remain credited to the client’s account

Policy Enforcement
Our goal is not to penalize clients but to respect the time of our therapists and other guests who may be waiting for appointments.
Management reserves the right to make exceptions when circumstances warrant and to apply this policy fairly and consistently.

Illness
We ask that clients who are experiencing symptoms of illness, fever, vomiting, contagious conditions, or who have been advised by a healthcare provider not to attend appointments, notify us as soon as possible.
In these circumstances:

  • The cancellation fee may be waived at management’s discretion.
  • Clients may reschedule without penalty when reasonable notice is provided.
  • Repeated last-minute cancellations due to illness may be reviewed on a case-by-case basis.

We appreciate your consideration in helping us maintain a healthy environment for our clients and staff.

Gift Certificates

Gift certificates are non-refundable, non-transferrable and have no cash value.

Please present your gift certificate in advance of treatment and confirm your gift certificate at the time of booking.